Locally Hosted Clients List

• Related Articles

• SSO Request List

  What is this List? Clients that have single sign-on have the option to provide NEXGEN team with a test account (ex: nexgentest@coronaca.gov) or to provide NEXGEN team access to their environment by adding @nexgenam.com emails to their Active ...

• Report/Dashboard Request Policy Statement - POST GO-LIVE

  PRE vs. POST Go Live Report Requests During a client's implementation, some organizations may have custom reports/dashboards listed as a line item in their contract. The benefit of including reports/dashboards in their contract versus waiting until ...

• Site Down CS Protocol

  Context Note: The "Site Down Support (Latency, Server, etc.)" chat is only for escalated flag/critical status tasks. Only use it if something is CRITICALLY DOWN. Do not use the chat for a dot AM site, Beta or Test site that isn't working. Those ...

• Support Site Copy Process

  When an organization or an internal team member asks for a site copy, please ensure you follow the steps below. Site copies require multiple sign offs to ensure that work is not overwritten in the Test environment when the production environment is ...