Site Setup
Support Site Copy Process
When an organization or an internal team member asks for a site copy, please ensure you follow the steps below. Site copies require multiple sign offs to ensure that work is not overwritten in the Test environment when the production environment is ...
SSO Request List
What is this List? Clients that have single sign-on have the option to provide NEXGEN team with a test account (ex: nexgentest@coronaca.gov) or to provide NEXGEN team access to their environment by adding @nexgenam.com emails to their Active ...
Want to Submit an Article?
Interested in sharing knowledge with the rest of the NEXGEN team? Send an email to
support@nexgenam.com with your internal help article idea or submission.
Popular Articles
Use the eBillity Time Tracker Outlook Add-In
NEXGEN staff members are required to fill in weekly timesheets regardless of their pay rate (hourly/salary). To facilitate timesheet completion, Time Tracker has an Outlook plug in that allows users to fill in their timesheet from their Outlook. To ...
Team Dashboards
If you'd like to post a dashboard on this page for the team to view, please message Gaby or email support@nexgenam.com. Client Account Management Client Support Ticket Summary & Unresponsive Items Client Success Knowledge Base and Blog Dashboard ...
Clients per Server and URLs
Access the link below for an updated list of client URLs including: The server a client is on The URLs active for a client Test and Training URLs Clients Per Server.xlsx Edit Article
Water and Wastewater Process - Industry Knowledge Session
Session Recording Session References Wastewater Collections Wastewater Collections is the funneling of sewer systems to wastewater treatment plants. Lift Station Lift stations help you collect wastewater to one central point that then pushes all ...
Valve Exercising PMs - Internal Knowledge Session